Steelman

FAQ

Below are answers to commonly asked questions. If you don’t see what you are looking for, please contact us. Click on the question to see the answer.

Ordering:

What payment methods are accepted?

We accept all major credit cards: Discover, Mastercard, Visa, and American Express. We also offer Amazon Pay and PayPal.

Is my information secure when I place an order?

Yes, we use industry standard SSL encryption to protect your personal information.

Can I edit my order after it is placed?

Most orders ship within 12-24 hours after being placed. Please contact us if you need to edit your order, but we may not be able to make changes.

Do you charge sales tax?

Yes, we charge sales tax where required.

Can I buy in bulk?

Please contact us if you’re interested in buying in bulk.

Shipping:

When will my order ship after I place my order?

Most orders are shipped out within 12-24 hours during the business week.

How will my order ship?

You can select the shipping method on the checkout page, but we offer several expedited shipping options.

Do you offer free shipping?

Yes, if your order is over $50, you can select free shipping during checkout. Oversize items do not qualify for free shipping. For oversize items, we charge a reasonable shipping rate.

Do you provide tracking?

Yes, once your order ships you’ll receive an email with tracking information.

Do you offer international shipping?

At this time, we only accept and ship orders in the USA.

Returns & Replacements:

Can I return all or part of my order?

Yes, new, unused items with packaging can be returned within 60 days of your order date. $10 will be deducted from your refund amount to cover shipping and processing. If the item was defective, we’ll cover the return shipping. Just contact us if you need to return all or part of your order.

My item was defective or damaged, can I get a replacement?

Yes, we offer free replacements for defective and damaged items. Please contact us if you need a replacement.